Terms & Conditions

1. Introduction & Acceptance

Welcome to ph36 — one of the Philippines' most exciting online gaming platforms. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "You") and ph36 ("We," "Us," or "Our") governing your access to and use of the ph36 website at https://ph36.win, its games, promotions, and all related services.

By creating an account, accessing any page of ph36, or placing any bet or wager on our platform, you confirm that you have read, fully understood, and unconditionally agreed to these Terms in their entirety. If you do not accept any part of these Terms, you must immediately stop using ph36 and close your account.

ph36 reserves the right to amend, revise, or update these Terms at any time without prior individual notice. It is your responsibility to review these Terms periodically. Continued use of ph36 after any updates constitutes acceptance of the revised Terms.

2. Eligibility & Account Registration

To register and maintain an active account on ph36, you must meet all of the following eligibility requirements at all times:

• You must be at least 21 years of age. Online casino-style gambling in the Philippines is strictly restricted to individuals 21 years old and above. ph36 does not permit minors to register or play under any circumstances.
• You must be a resident of or physically present within a jurisdiction where online gaming is legally permitted.
• You must not be a current employee, contractor, affiliate, or immediate family member of any employee of ph36 or its affiliated entities.
• You must not have a previously suspended, restricted, or voluntarily self-excluded account on ph36 or any related platform.
• You must provide accurate, current, and complete information during registration. Submitting false information — including incorrect age or identity details — is grounds for immediate account termination and forfeiture of any balances.

ph36 reserves the right to conduct identity verification (KYC — Know Your Customer) checks at any point. You agree to submit government-issued identification documents (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license) upon request. Failure to comply with KYC requirements may result in account suspension and withholding of withdrawals.

3. Account Security & Responsibility

Each player may only maintain one (1) registered account on ph36. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is strictly prohibited and will result in permanent ban and forfeiture of all balances across all accounts.

You are solely responsible for maintaining the confidentiality of your login credentials. ph36 will never ask for your password via email, chat, or phone. You agree to:

• Use a strong, unique password for your ph36 account.
• Enable two-factor authentication (2FA) where available.
• Log out of your account when using shared or public devices.
• Notify ph36 support immediately at [email protected] if you suspect unauthorized access to your account.

ph36 shall not be held liable for any losses arising from unauthorized access to your account if you failed to take reasonable security precautions.

4. Deposits, Withdrawals & Payment Methods

ph36 supports a wide range of Philippine-friendly payment methods including GCash, Maya (formerly PayMaya), GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. All transactions are processed in Philippine Peso (PHP / ₱).

• Deposits: Funds deposited into your ph36 wallet are available for wagering immediately upon confirmed receipt. Minimum deposit amounts are subject to the payment method used and displayed at the time of deposit.
• Withdrawals: Withdrawal requests are processed within 24–72 hours, subject to identity verification and fraud checks. ph36 reserves the right to request supporting documentation before approving any withdrawal.
• Bonus Funds: Bonus balances are subject to specific wagering requirements detailed in each promotion's terms. Bonus funds cannot be withdrawn until the applicable wagering requirements are fully met.
• Third-Party Payments: You may only deposit funds using payment accounts registered in your own name. ph36 does not accept third-party deposits and will refuse and return any such transactions.

ph36 reserves the right to delay, withhold, or void withdrawals if there is reasonable suspicion of bonus abuse, collusion, fraud, money laundering, or violation of these Terms.

5. Bonuses, Promotions & Wagering Requirements

ph36 offers various promotions including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to the following general conditions unless otherwise stated in the individual promotion's terms:

• Bonuses are available to verified players aged 21 and above only.
• Standard wagering requirement is 30x the bonus amount unless stated otherwise.
• Bonuses must be claimed within the stated validity period. Expired bonuses are automatically forfeited.
• ph36 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Abuse of bonuses — including multi-accounting, exploiting technical glitches, or coordinated betting strategies designed to circumvent wagering requirements — will result in disqualification and account suspension.

6. Prohibited Conduct & Fair Play

ph36 is committed to providing a fair, secure, and enjoyable gaming environment for all Filipino players. The following actions are strictly prohibited:

• Cheating, use of bots, automated betting scripts, or any software designed to gain unfair advantage.
• Collusion with other players, dealers, or ph36 employees.
• Any form of fraudulent activity, including chargeback fraud, identity fraud, or payment fraud.
• Using VPNs or proxy services to circumvent regional restrictions or KYC requirements.
• Harassment, threatening behavior, or abusive language directed at ph36 staff or other players in any communication channel.
• Exploiting software bugs, glitches, or errors for personal gain. Any winnings derived from a technical malfunction are void and subject to reversal.

Violations will result in immediate account suspension, forfeiture of balances, and may be reported to relevant Philippine authorities including PAGCOR.

7. Intellectual Property

All content on ph36 — including but not limited to logos, game graphics, interface designs, text, trademarks, and software — is the exclusive intellectual property of ph36 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable license to access and use ph36 for personal entertainment purposes only.

Unauthorized reproduction, distribution, modification, or commercial exploitation of any ph36 content is strictly prohibited and may result in legal action under applicable Philippine and international intellectual property laws.

8. Limitation of Liability & Disclaimer

ph36 provides its platform on an "as is" and "as available" basis. While we strive for 100% uptime and a seamless gaming experience, we do not warrant that the platform will always be uninterrupted, error-free, or free of viruses or malicious components.

To the maximum extent permitted by applicable Philippine law, ph36 shall not be liable for:

• Any loss of funds resulting from unauthorized account access due to your failure to secure your credentials.
• Technical failures, internet connectivity issues, or server downtime not within our direct control.
• Indirect, incidental, consequential, or punitive damages arising from your use of the platform.
• Changes in applicable laws or regulations that may affect your ability to access or use ph36.

ph36's total aggregate liability to you for any claim shall not exceed the total amount deposited by you in the 30 days prior to the incident giving rise to the claim.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or in connection with these Terms or your use of ph36 shall first be addressed through ph36's internal dispute resolution process by contacting our support team.

If a dispute cannot be resolved internally within 30 days, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines, or where applicable, to binding arbitration in accordance with Philippine arbitration rules.

ph36 operates in compliance with applicable PAGCOR guidelines on online gaming operations in the Philippines. Players are encouraged to review PAGCOR's official responsible gaming guidelines independently.

10. Account Termination & Closure

You may close your ph36 account at any time by contacting our customer support team. Upon voluntary closure, any remaining real-money balance (excluding bonus funds not meeting wagering requirements) will be processed for withdrawal to your registered payment method within the standard processing timeframe.

ph36 reserves the right to suspend or permanently close any account at its sole discretion in the event of:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or violation of Philippine law.
• Failure to complete KYC verification within a reasonable timeframe.
• Account inactivity exceeding 12 consecutive months (dormant account policy applies).